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5 points to 5 stars
How you can make your company a CMS 5-star organization
5 points to 5 stars
How you can make your company a CMS 5-star organization
The pinnacle of publicly reported healthcare data is the CMS 5-star system. It's easy for consumers to digest and understand, but it isn't easy for healthcare companies to obtain. VisionBound Healthcare Partners has the experience and the knowledge to transform your company into a 5-star organization. We use a 5 point method to accomplish this goal:
Data doesn't lie, but we have to know what it says before we can interpret it. We start with an analysis of your organization's quality data, drilling down to the clinician level to determine where your training and improvement needs are. We then use this data to drive organization-wide improvement through seminars, coaching, and one-on-one advice.
“If you put really great people in really poor systems, the systems win every time.”
Some problems are systemic and can only be solved using a system-wide approach. As we analyze your quality data, we supplement it with organization-wide surveys and staff interaction to determine the pain points in your processes. We then work with you to solve these pain points via training, process management, and outsourcing as necessary.
Leadership is the glue that holds your company together. Without exceptional leaders, you can never reach your full potential. We assist in training your leaders through individual coaching sessions, group training, and feedback assessments so that you can discover and enhance your strengths while mitigating and improving on your weaknesses.
Your staff is the face of your company and the ultimate connection point with your patients. When they are not performing to the best of their abilities, your entire company suffers. We provide company-wide training to bring your staff into alignment with your systems, outcomes, and leadership. We also provide the Human Resources support necessary to hire talent who will make your organization even greater while letting go of staff who are not rising to the occasion.
“Customer satisfaction is worthless. Customer loyalty is priceless.”
Once you have excellent care, solid systems, great leadership, and amazing teams you have a foundation to provide service that will create loyal customers who come back again and again. We will train your staff to provide service that creates customers who aren't merely satisfied, but who are loyal.